Not sure if anyone’s been in the same boat, but we’ve been losing new users because ID verification was way too slow. Has anyone found a way to make the process easier without taking risks?
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How remote identity proofing helped us save onboarding time
How remote identity proofing helped us save onboarding time
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User expectations are wild nowadays — if verification takes more than a few minutes, they just move on. It’s crazy how fast you have to be to stay competitive now.
We had the same nightmare last year. Tons of signups, but half of them gave up mid-verification. What really turned it around was switching to remote identity proofing — they handle supervised remote checks that feel almost instant to the user. Honestly, it cut our drop-offs by half and kept compliance happy too. Took a bit of setup at first, but now it just runs smoothly in the background while we focus on other things.